Megan is a clinical counselor with 25+ years' experience in clinical leadership roles in community mental health, and a former Program Director at NAMI Greater Cleveland. At the national NAMI office, Megan ensures that NAMI HelpLine operates a clinically sound service program that is consistent with best practices and advances recovery; she also has lived experience as a caregiver for a loved one with serious mental illness. Megan has a Master of Clinical Counseling degree from Cleveland State University and an MBA from the University of Notre Dame.